Request deletion of your WeDu account

Delete your account in WeDu

Sign in to WeDu, open Me → tap your profile at the top → scroll to Delete Account → read the confirmation and submit. The app action disables the login account and clears its login email and phone number. The app asks you to resolve any Lumi Wallet balance first. Deleting the shared Lumi login account may also affect other Lumi services you use.

Request deletion without opening the app

Enter a contact email and your WeDu account identifier. We will verify account ownership, review associated data eligible for deletion and reply with the outcome. Do not send passwords, verification codes, ID photos or payment card details. You can also explain here if a wallet balance or another issue prevents in-app deletion.

Data covered by your request

After verification, we process account-linked profile details, avatar, album photos, prompt answers, interest tags, posts and identity verification information that is no longer needed, and review associated server data.

After account deactivation, you cannot continue using that login. The app confirmation says remaining diamonds are forfeited and cannot be cashed out or transferred; read the current in-app conditions before submitting.

Data that may be retained and for how long

Gift and top-up transaction records are retained only as necessary for the applicable legal retention period. The exact records and period depend on the law and transaction type; we will identify them after verifying your request. They are then deleted or irreversibly anonymized.

Messages you sent may remain on recipients’ devices. We cannot delete copies stored on another person’s device.